Top Highlights

• Are there interactional differences between telephone and face-to-face psychological therapy? A systematic review of comparative studies
• Irvine, A., Drew, P., Bower, P. et al. (6 more authors) (2020) Are there interactional differences between telephone and face-to-face psychological therapy? A systematic review of comparative studies. Journal of Affective Disorders, 265. pp. 120-131. ISSN 0165-0327 https://doi.org/10.1016/j.jad.2020.01.057
• The telephone has a long history in counselling and crisis intervention (Coman et al., 2001; Lester, 1977; Lester et al., 2012)
• In the United Kingdom, telephone-based psychological therapy for depression and anxiety forms part of clinical guidelines (National Institute for Health and Care Excellence, 2009, 2011)
• However, despite comparable clinical outcomes and a growing adoption of telephone service models, qualitative research highlights concerns about this mode of delivery, particularly among psychological therapists. These reservations centre around the quality of therapeutic relationship that can be established over the telephone, and the ability to e...

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