Top Highlights

• What I am proposing is that you put together a list of what your department does, how much time is spent doing each item, and whether you need to do each of those items in the first place.”
• High turnover. Low levels of employee engagement. Low productivity. Unclear accountabilities. Frustrated customers. These are all symptoms that tell us that in many organizations, work is fundamentally broken. What is at the heart of this? A failure to design work for humans.
• Decades of research have shown again and again that we all want meaningful work, autonomy, and feedback, but only a small fraction of companies have incorporated these insights into the actual design of work to create intrinsically motivating, self-fulfilling jobs.
• We wrote this book to provide people managers at all levels with a realistic example and practical road map for how to simultaneously improve employee engagement and motivation, organizational effectiveness and productivity, and customer experience and satisfaction. This story takes place in one company and one industry, but its concepts are applic...
• Julia, arguably the best performer on his team,