Top Highlights

• how a message that was meant to be friendly and to the point could be read by the recipient as angry or resentful,
• Kelsey believed she was doing everyone a favor by keeping her emails brief. But her team found them cold and ambiguous.
• “Develop excellent communication skills.”1 Sweet added that any employee, even a junior-level one, could significantly heighten their value by “articulately summariz[ing] a meeting … put[ting] together a presentation and [sending] emails that are really salient and to the point.”
• communicating well, especially in your writing—is a critical competitive advantage.
• Contemporary communication relies more than ever on how we say something rather than on what we say. That is, our digital body language.