Top Highlights

• The most important thing you could ask me…the very first thing you should always ask is, ‘What are we trying to communicate?’”
• as a byproduct, listen to us more when it matters the most.
• So, it’s important to get to know how people think in our work context, as well. Ask things like: What did you think of the meeting last week? How’s your work going on the other project? Do you have a lot going on this week?
• In that case, I suggest being as direct as possible when trying to uncover people’s viewpoints and perspectives in situations where they can be difficult to read. For example: What’s your opinion on this project? How does this project affect your job? What is your priority for this project?
• For example, if you know that someone is going to ask you about the icon you chose, then bring a batch of alternative icons that might also communicate the same concept.