SYSTEMology: Create time, reduce errors and scale your profits with proven business systems
MattFellipe Frota

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Top Highlights

  • A system – also known as a process, a procedure, standard operating procedures (SOPs), work instructions, a ‘how-to’ document or workflow – is just a series of linear steps that, when followed, produces a predictable outcome.
  • All problems within business are, ultimately, caused by poorly performing systems.
  • Just 20 per cent of the systems you create will provide 80 per cent of your efficiency wins.
  • At its core, business is about solving problems – and you’re rewarded for solving those problems – therefore the first step is to be clear about the problem you’re solving and for whom you’re solving it.
  • one client, one product, one journey. Document that and you have a CCF.
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