Top Highlights

• We have to think hard about what we’re going to say, why we’re saying it, and who’ll be reading it.
• ‘involuntary exclusion from the world of work’ meant nothing more than ‘unemployment’.
• Do not use formal or long words when easy or short ones will do. Use ‘buy’ instead of ‘purchase’, ‘help’ instead of ‘assist’, and ‘about’ instead of ‘approximately’.
• A communication is in plain language if its wording, structure, and design are so clear that the intended audience can easily find what they need, understand what they find, and use that information.
• Research shows that documents carefully crafted in plain English can improve readers’ comprehension.