Top Highlights

• The triangle on the outward-mindset diagram is turned outward to signify how, when one is seeing others as people, one’s objectives and behaviors take others into account.
• The words outward and inward are helpful terms for capturing the core idea of an others-inclusive way of seeing and engaging with people as opposed to a self-centered way of seeing and engaging with people.
• I see people the way I see them because of me.”
• A person conceiving her work in the way illustrated in this diagram is alive to and interested in the needs, objectives, and challenges of each of the persons toward whom she has responsibility—toward her customers, direct reports, peers, and manager. The outwardly facing triangles show that her objectives and behaviors take these people’s needs, o...
• Inward-mindset people and organizations do things. Outward-mindset people and organizations help others to be able to do things.