Top Highlights

• say talking about people is an extension of observational learning,9 allowing you to learn from the triumphs and tribulations of those you know and even those you don’t know.
• To really listen is to be moved physically, chemically, emotionally, and intellectually by another person’s narrative.
• A lot of listening has to do with how you respond—the degree to which you elicit clear expression of another person’s thoughts and, in the process, crystallize your own.
• It is how you develop wisdom and form meaningful relationships.
• The ability to listen to anyone has been replaced by the capacity to shut out everyone, particularly those who disagree with us or don’t get to the point fast enough.