Top Highlights

• When you get from ‘I,’ ‘my,’ ‘mine,’ to ‘YOU’ and ‘YOUR’ your power and influence will increase by a significant degree.
• The most important subject that anyone will want to talk about with you is… THEMSELVES.
• Understanding people means recognizing them for what they are—not for what you want them to be, nor for what you think they are, but for what they really are.
• talk down on them. Make them feel important. Listen to them! If you don’t listen, they feel unimportant. Compliment them, but only if it’s a sincere compliment.
• When you are about to disagree with someone, always have in mind the magic question, ‘Do I want to be right or do I want to be in peace?’