Top Highlights

• Clarifying your purpose
• You should be able to complete one simple sentence: As a result of receiving my communication, I want my audience to … The subtlety here is that this sentence does not say I want to but rather I want my
• audience to … This leads you to phrase your purpose like this: I want the leadership team to endorse my decision to bring the project in house so we can complete Project X on time and on budget. And not … I want to update the leadership on the progress of Project X.
• Work Styles framework, developed by Richard and Dorothy Bolton, often called the ‘Bolton and Bolton’ framework.
• People Styles at Work: Making bad relationships good and good relationships better