Top Highlights

• Somehow the lightbulbs got replaced and the grass got cut without them giving a thought as to how those chores happened. They didn’t have to worry about a thing. If anything did seem wrong, they immediately went to their mother. “Mom! Mom! Something is really bad—I
• If this happens, they will feel respected and even honored.
• Finally, they want the person with whom they’re dealing to be nice to them.
• Surely the service industry!
• When people come to a doctor’s office, they, of course, want to get rid of their pain. But that is not the whole picture by any means. Healing resides in more than just the pill bottles on the shelf. Patients want to be heard by the doctor, the nurse, even the check-in assistant at the front desk. They want someone to listen to them with a caring h...