Top Highlights

• Top leaders tap into this deep satisfaction of grasping difficult things and doing them well. They know that the struggle is part of the process. But what is crucial is that this is not a publicly humiliating struggle, which dehumanises the person; it is the private conversations we have with ourselves about what is working and what isn’t. In order...
• ‘At the cutting edge of today’s economy, creative minds have already embraced the symbiotic nature of success and failure. A more relaxed attitude toward both is routine among innovators throughout the country. Failure, they say, is “a step on the road to success.” Some consider setbacks a badge of honor, unmistakable proof that they’re bold risk t...
• So wise leaders ask themselves: what is the one thing I want to work on? And they talk about it. This exposure is showing to others that it is OK to be working on developing their practice. In doing this they are creating the conditions for high challenge, low threat. It is the work or the project which is discussed and critiqued, not the human bei...
• The low threat environment is created through making the distinction between the work and the human being.
• ‘When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems.’1 Stephen Covey