Top Highlights

• They do not believe that a person can achieve anything he sets his mind to. They do not try to help a person overcome his weaknesses. They consistently disregard the Golden Rule. And, yes, they even play favorites.
• The talented employee may join a company because of its charismatic leaders, its generous benefits and its world-class training programs, but how long that employee stays and how productive he is while he is there is determined by his relationship with his immediate supervisor.
• Conventional wisdom is conventional for a reason: It is easier.
• I think the best a manager can do is to make each person comfortable with who they are. Look, we all have insecurities. Wouldn’t it be great if, at work, we didn’t have to confront our insecurities all the time?
• Pick the right people. If you do, it makes everything else so much easier.