Top Highlights

• While the humor of both cartoons rests on their absurdity, we have all received apologies followed by rationalizations that undo them. They are never satisfying. In fact, they do considerable harm.
• The healing power of a good apology is also immediately recognizable. When someone offers me a genuine apology, I feel relieved and soothed. Whatever anger and resentment I may still be harboring melts away. I also feel better when I offer an apology I know is due.
• We’re all apology-challenged with certain people and in some situations.
• In fact, the more serious the harm, the less likely it is for the wrongdoer to feel genuine remorse and make amends.
• Here, “I’m sorry” recognizes that the other person was put out or going through a difficult time, and we want to communicate that we care.