Top Highlights

• With an outward mindset, I am alive to and interested in others’ needs, objectives, and challenges; I see others as people. With an inward mindset, on the other hand, I become self-focused and see others not as people with their own needs, objectives, and challenges but as objects to help me with mine. Those that can help me, I see as vehicles. Tho...
• purposely reflect on how they are with others, trying to become aware of and interested in the needs, objectives, and challenges of their coworkers and customers.
• Seeing people as people rather than as objects enables better thinking because such thinking is done in response to the truth: others really are people and not objects.
• without a framework that makes the solutions that already exist in an organization discoverable, many tremendously helpful solutions lie dormant. It’s as if an organization consists of many potential Bluetooth connections, most of which have not been turned on. When you make those devices discoverable to each other, they can begin to talk. And when...
• “Before … when I went to a party I would think anxiously, ‘Now try hard. Be lively. Say bright things. Talk. Don’t let down.’ And when tired, I would have to drink a lot of coffee to keep this up. Now before going to a party I just tell myself to listen with affection to anyone who talks to me, to be in their shoes when they talk; to try to know th...