Top Highlights

• two jumbo jets falling out of the sky every twenty-four hours.
• preventable medical error in hospitals as the third biggest killer in the United States—behind only heart disease and cancer.
• The World Health Organization lists 12,420 diseases and disorders,
• a closed loop is where failure doesn’t lead to progress because information on errors and weaknesses is misinterpreted or ignored; an open loop does lead to progress because the feedback is rationally acted upon.)
• Failure is rich in learning opportunities for a simple reason: in many of its guises, it represents a violation of expectation.