Top Highlights

• It’s not that the first answer is wrong; it’s simply not precise enough and is full of unspoken assumptions. Remember, words are code for an internal picture; to clearly see the image in the stakeholder’s head, you need clear, measurable answers. You likely will have to ask follow-up questions to their vague responses: “Why does senior leadership t...
• Stephen R. Covey said in his bestselling book The 7 Habits of Highly Effective People, “We are more in need of a compass than a road map. We often don’t know what the terrain ahead will be like or what we will need to go through it; much will depend on our judgment at the time. But a compass will always give us direction.”4
• Project management is as much about effectively leading people as it is about skillfully managing a process.
• The true formula for winning at projects is PEOPLE + PROCESS = SUCCESS.
• “Manage things. Lead people.”