Top Highlights

• “holon” as “a whole that is a part of a larger whole”
• There’s a technical term for the process by which we assign power or authority in an organization: “governance.”
• Operations is about getting work done—identifying outcomes to achieve, making specific decisions, allocating resources, taking actions, and coordinating those actions with others.
• Governance is about how we work—the pattern of how we organize, as distinct from the specific decisions we make within that pattern.
• one of the biggest mistakes entrepreneurs tend to make is that they get stuck working in their businesses rather than working on their businesses.9 Working on the business is the essence of governance,