Top Highlights

• have a different pattern of beliefs, judgments,
• Who you are is your identity.
• Or maybe people sound as if they’re giving us a commitment, but it tends to be a meaningless no-commitment. What the prospect says may use positive words, but the commitment actually has no teeth.
• is the kind of rapport based on developing an environment of trust, comfort, credibility, and peer-to-peer status with the person we’re calling. How do we do that? By being authentic.
• one principle per day over a period of thirty days.