Top Highlights

• The local personnel officer of the construction-and-maintenance department in Cleveland took me on, and I was assigned to a line construction crew in Youngstown, Ohio,
• Stephen R. Covey Foreword
• Servant Leadership Will Continue to Increase in Relevance
• We’ve got to produce more for less, and with greater speed than we’ve ever done before. The only way to do that in a sustained way is through the empowerment of people. And the only way you get empowerment is through high-trust cultures and an empowerment philosophy that turns bosses into servants and coaches, and structures and systems into nurtur...
• low-trust culture that is characterized by high-control management, political posturing, protectionism, cynicism, and internal competition and adversarialism simply cannot compete with the speed, quality, and innovation of those organizations around the world that do empower people. It may be possible to buy someone’s hand and back, but not their h...