Top Highlights

• FIGURE
• A colleague, Corinne Miller, was formerly an engineering business leader for Motorola before she became
• dean of their Corporate University. She once said, "When I was with the business side of Motorola and someone from Motorola University would show up with a blank tablet and ask me, `What are your expectations for our program?' I would send the person away with the response, `Part of that is your job: to tell me what I should be able to expect from ...
• Many people ask us, "What's the difference between expectations and targeted outcomes?" Well, expectations are typically expressed in top-of-the-mind, first impulse, and generic goals; in contrast, targeted outcomes are indicators of success that are observable and measurable.
• But finding out what is expected is rarely as easy as crossing the metaphorical bridge and knocking on the doors of your jury members to ask them.No, unfortunately, they won't always understand what you are asking. Your first clue that this is the case comes when you get an answer like, "We just want all of our leaders to be trained."