Top Highlights

• in a way that justifies my self-betrayal.
• people primarily respond not to what we do but to how we’re being — whether we’re in or out of the box toward them.”
• “So regarding hard behavior, here’s the choice: We can be hard and invite productivity and commitment, or we can be hard and invite resistance and ill will. The choice isn’t to be hard or not, it’s to be in the box or not.”
• the disease of self-deception. And, like childbed fever, self-deception has many different symptoms — from lack of motivation and commitment to stress and communication problems. Organizations die, or are severely crippled, by those symptoms. And that happens because those who carry the germ don’t know they’re carrying it.”
• understand my warring emotions after the meeting I just described. I felt that I’d been slighted, but I was also supremely worried about