Top Highlights

• consistent, and persuasive rather than dictatorial.
• knew that people like to be complimented, that they enjoy sincere raise as well as talking and hearing about themselves. As always, he put his knowledge to good use. As a lawyer in Springfield the effect of his compliments on others provided a powerful motivational force in getting things accomplished.
• “trust is learned only by example.” The power of effective listening has also gained a great deal of attention.
• Despite all this early turmoil and difference of opinion, Seward and Lincoln soon became allies. The president would stop by the secretary’s home for long visits during which the two men would take turns telling funny stories and anecdotes.
• The War Years