Top Highlights

• Readers are greedy for life; their own is not enough. But they don’t just hanker to see what others see; they want to feel what others feel. That journey is internal and invisible, but to readers it may be the most transporting trip of all. To spend some time in another person’s head—what trip is bigger than that?
• Be patient as you inquire; remember that people don’t talk in straight lines, especially about emotions. Ask your questions in different ways, and let your subjects meander in their answers, and you may be surprised where you both end up.
• If you really want readers to draw the same conclusion you do, don’t censor the other side.
• Every word you write, the reader must read.