Top Highlights

• Show me an organization in which employees take ownership, and I will show you one that beats its competitors.
• But instead of constantly scrutinizing the members of my crew with the presumption that they would screw up, I assumed that they wanted to do well and be the best.
• My second assumption was that the secret to lasting change is to implement processes that people will enjoy carrying out. To that end, I focused my leadership efforts on encouraging people not only to find better ways to do their jobs, but also to have fun as they did them.
• That’s another thing you need to learn about your people: They are more perceptive than you give them credit for, and they always know the score—even when you don’t want them to.
• As in business, no one person can stay on top of it all. That’s why you need to get more out of your people and challenge them to step up to the plate. What’s needed now is a dramatic new way of inspiring people to excel while things are happening at lightning speed.