Top Highlights

• The key to establishing rapport with strangers is to learn how to become like them. Fortunately, this is both very simple and a lot of fun to do. It allows you to look on each new encounter as a puzzle, a game, a joy.
• In face-to-face situations, your attitude precedes you. It is the central force in your life—it controls the quality and appearance of everything you do.
• When you meet someone new, immediately point your heart warmly at that person’s heart. There is magic in this.
• Make sure that your words, your tonality and your gestures are all saying the same thing. Be on the lookout for incongruity in others. Notice how it makes you feel.