Top Highlights

• The EQ Difference, by Adele B. Lynn.4
• The EQ Difference:1. Self-Awareness and Self-Control: The ability to fully understand oneself and to use that information to manage emotions productively.2. Empathy: The ability to understand the perspectives of others.3. Social Expertness: The ability to build genuine relationships and bonds and to express caring, concern, and conflict in healthy ...
• Self-awareness and self-control is the keystone of emotional intelligence. Helping people develop greater self-awareness is the fundamentalgoal of coaching. This means helping people see and own their strengths as well as revealing blind spots in their self-perception.
• Empathy might best be defined as the capacity to understand how individuals and groups interpret the events affectingtheir lives and how their emotional reactions to these events color the meaning that these events have for them.
• Empathy is an essential working and leadership capacity. If you are going to build strong relationships with your direct reports, peers, bosses, customers, and vendors, you must have the capacity to understand what other people are feeling and wanting. Business is replete with two-way transactions. In order to close a sale, you must understand your...