Top Highlights

• We who cut mere stones must always be envisioning cathedrals. —Quarry worker's creed
• "Kaizen" is a Japanese term that captures the concept of continuously making many small improvements.
• The greatest of all weaknesses is the fear of appearing weak. • J. B. Bossuet, Politics from Holy Writ, 1709
• Instead of excuses, provide options. Don't say it can't be done; explain what can be done to salvage the situation.