Top Highlights

• Some people actually go through life with this unerring sense of direction. It guides them not only in shopping malls but in their school years, careers, marriages, and friendships. When we meet people like this, we say they’re grounded.
• We feel secure around them. We feel that any surprises will only be pleasant surprises. They are our role models and heroes.
• (I know one man who solves every dilemma by asking himself, “What would Paul Newman do?”)
• Carlos is a very confident CEO. But he has a bad habit of verbalizing any and every internal monologue in his head. And he doesn’t fully appreciate that this habit becomes a make-or-break issue as people ascend the chain of command.
• The higher up you go, the more your suggestions become orders.