Top Highlights

• what a leader is (character) and what a leader does (competence).
• trust produces speed. And, as Stephen points out, the greatest trust-building key is “results.” Results build brand loyalty. Results inspire and fire up a winning culture.
• The formula is based on this critical insight: Trust always affects two outcomes—speed and cost. When trust goes down, speed will also go down and costs will go up. ↓ Trust = ↓ Speed ↑ Cost When trust goes up, speed will also go up and costs will go down. ↑ Trust = ↑ Speed ↓ Cost
• Our distrust is very expensive. —RALPH WALDO EMERSON
• I know of leading organizations who ask their employees directly the following simple question in formal, 360-degree feedback processes: “Do you trust your boss?” These companies have learned that the answer to this one question is more predictive of team and organizational performance than any other question they might ask.