In conversations with engineers, at the point where the conversation would get beyond the realms of her knowledge she would let the discussion continue but make it clear that at the end of it they would need a non-technical summary of the key challenges and takeaways.

starting a new PM role with no prior experience in a particular domain can be massively helpful; you’ll have none of the pre-existing notions of how the industry ‘should’ behave – and you can use this lack of knowledge to your strategic advantage.

There are times when product managers need to be agreeable, patient and open to different opinions when deciding on strategy or what to build next.

But there are also times when PMs need to apply pressure and assert themselves.

One of Shopify’s product’s principles is GSD (Get Shit Done). And that’s one of the finest ways to earn respect.