going through the self-assessment exercises so I knew that you know this was now coming to me that okay your people pleasing orientation is high your your
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ability to do conflict is a bit low you know your Clarity is good so then you start seeing that you start seeing okay this is who I really am

I want to do this you know being a marketer I made that mistake I want to do this and then you have to start eating Humble Pie because you're actually serving a consumer so now we do roughly 120 consumer calls every week uh with them each being about 20 minutes long so we are really trying to solve specific problems so a lot of it then went into building the product to tailor make it to the consumer

in shebang we have a principle which we've plastered on the walls which says our word is our bond

First Dimension I think is to do what you say that's you know this this the standard de facto like you know if you if you don't do what you say then you cannot be
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trusted the other way to build trust to do what you say again I mean so again if you look at that as the Pinnacle do what you say consistently it's trust

if I relate it back to level super mine is that when we get a negative review on the app and there are days when we get a one star rating this is not happening a culture inside the team is we straight call the consumer we try to understand what's happened and we have a policy
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that you know within six hours we solve for that then we call the consumer again and we say we've solved it this is what we've done can you look at that rating again and most of the time the consumer will turn that one into a four or a five so you know again that's another dimension of trust

the answer to any challenge is growth and that has many dimensions so if you're running a company and your company is facing challenges the only way out of that challenge is to grow if you as an individual you're facing challenges the only way to walk out of those challenges is to grow so um I know not too many people like Reliance they have a nice line growth is life and that is so true so that has stuck with me the idea of consistently growing no matter what the scenario