A Framework for CX Transformation: How to Operationalize CX at Scale

www.nngroup.com/articles/framework-cx-transformation/

3 Secrets to Managing CX Through an Acquisition

www.peoplemetrics.com/blog/3-secrets-to-managing-cx-through-an-acquisition

How to Handle Customer Experience During a Merger or Acquisition

www.cmswire.com/customer-experience/how-to-handle-customer-experience-during-a-merger-or-acquisition/

Is Customer Experience Dying? The Pioneers of CX Discuss | CustomerThink

customerthink.com/is-customer-experience-dying-the-pioneers-of-cx-discuss/

Lands of Lorecraft

studio.ribbonfarm.com/p/lands-of-lorecraft

Loom | Free Screen & Video Recording Software

www.loom.com/share/b7d6405a9fc64b0facfb4500b93c7319

Pace Layers for Organization

www.cpj.fyi/pace-layers-for-organization/

Home

component.gallery/

Expert Program Management

expertprogrammanagement.com/2010/03/wbs-work-breakdown-structures-everything-you-need-to-know/

media.nesta.org.uk/documents/Nesta_Playbook_001_Web.pdf

Holis

www.weareholis.org/blog/the-collective-intelligence-design-playbook

What is User Story and Acceptance Criteria (Examples)

www.softwaretestinghelp.com/user-story-acceptance-criteria/

The forgotten history of segregated swimming pools and amusement parks

theconversation.com/the-forgotten-history-of-segregated-swimming-pools-and-amusement-parks-119586

The Impossible Product Manager, a.k.a. the "Great" Product Manager

longform.asmartbear.com/posts/great-product-manager/

The Elephant in the room: The myth of exponential hypergrowth

longform.asmartbear.com/docs/exponential-growth/

The Handbook of Handbooks for Decentralised Organising - HackMD

hackmd.io/@yHk1snI9T9SNpiFu2o17oA/Skh_dXNbE?type=view

On Design Thinking

medium.com/@fosta/on-design-thinking-8426ecf328b3

Diagram Critique BINGO - Abby Covert, Information Architect

abbycovert.com/writing/diagram-critique-bingo/

abbycovert.com/wp-content/uploads/2015/01/06_Diagram-the-Damn-thing.pdf

How to write an executive summary people will read – Method in Madness by Dovetail

dovetailapp.com/blog/how-to-write-an-executive-summary/?utm_source=slack&utm_medium=post&utm_campaign=nc

Research Repositories: A ResearchOps Community Program of Work

medium.com/researchops-community/research-repositories-a-researchops-community-program-of-work-811b2ba3638f

10 Change Management Models That Hold Back Organizational Restructuring

academy.nobl.io/change-management-models-for-organizational-restructuring/

Key Recommendations of the r3.0 Educational Transformation Blueprint

anneloessmitsman.medium.com/key-recommendations-of-the-r3-0-educational-transformation-blueprint-4b1ed138c09d

The Plain Person’s Guide to Plain Text Social Science

plain-text.co/

Why You Should Ignore Every Founder's Story About How They Started Their Company

www.trevormckendrick.com/essays/why-you-should-ignore-every-founders-story-about-how-they-started-their-company

The Helsinki Bus Theory — When to stick it out

medium.com/10x-curiosity/the-helsinki-bus-theory-when-to-stick-it-out-ac9dd90bbec0

Systems Archetypes- Places to intervene

medium.com/10x-curiosity/systems-archetypes-places-to-intervene-b778debac0ed

Why Promoting Effortless Experience is Not the Right Thing to do for the CX Industry | CustomerThink

customerthink.com/why-promoting-effortless-experience-is-not-the-right-thing-to-do-for-the-cx-industry/

Power of Ten: Dr James Hollis – finding meaning and purpose in life

www.polaine.com/podcasts/power-of-ten/james-hollis/

Power of Ten: Dr James Hollis – finding meaning and purpose in life

www.polaine.com/podcasts/power-of-ten/james-hollis/?utm_campaign=coschedule&utm_source=twitter&utm_medium=RosenfeldMedia

Excellent Service Design and Process Design • Effic

www.effic.be/en/excellent-service-design-process-design/

Mobile app - Golden Kitty Awards 2021 | Product Hunt

www.producthunt.com/golden-kitty-awards-2021/mobile-app

‘No, but I could put you on the waiting list?’

chosen-path.org/2022/01/03/no-but-i-could-put-you-on-the-waiting-list/?utm_campaign=Transduction%20-%20leading%20transformation&utm_medium=email&utm_source=Revue%20newsletter

Unearthing the truth

www.economist.com/interactives/christmas-specials/2021/12/18/great-zimbabwe-archaeology

What complexity science is, and why

petterhol.me/2021/12/27/what-complexity-science-is/

The Consultant Out of Time

tomcritchlow.com/2021/01/26/kairos/

7 Years on the Road

tomcritchlow.com/2021/11/12/7-years/

Quickie Post — I’m Not the ONLY Scientist Worried about the Memetics of Scientific Social Structures

empathy.guru/2021/02/14/quickie-post-im-not-the-only-scientist-worried-about-the-memetics-of-scientific-social-structures/

How to Use Artificial Intelligence for Medical Research

brunoamaral.eu/post/how-to-use-artificial-intelligence-for-medical-research/

CFPB requests info from 'buy now, pay later' companies

www.protocol.com/bulletins/cfpb-bnpl-inquiry

Can crypto solve the problems of the freelance tech worker job market?

www.protocol.com/workplace/secret-santa-apps

Blockchain talent network Braintrust takes on Upwork, Fivver

www.indiehackers.com/post/blockchain-talent-network-braintrust-takes-on-upwork-fivver-7cc66bc84b

Future of the gig economy? Braintrust IT freelancer platform is run by its users using tokens - Ross Dawson

rossdawson.com/future-of-the-gig-economy-braintrust-it-freelancer-platform-is-run-by-its-users-using-tokens/

Writing a novel in Markdown

pdworkman.com/writing-a-novel-in-markdown/

The Top 5 Trends In Fintech And Banking For 2022

www.forbes.com/sites/ronshevlin/2021/12/13/the-top-5-trends-in-fintech-and-banking-for-2022/

A framework to conceptualize innovation purpose in public sector innovation labs

www.tandfonline.com/doi/full/10.1080/25741292.2021.2007619

Mock Interview Practice Online at My Interview Practice

myinterviewpractice.com/

Doctor's Note - Andy Polaine

www.polaine.com/blog/

Maths researchers hail breakthrough in applications of artificial intelligence

phys.org/news/2021-12-maths-hail-breakthrough-applications-artificial.html

UX Myths

uxmyths.com/